Terms & Conditions
Quality standards
I have a MSc in Clinical Psychology earned at Utrecht University, the Netherlands. To guarantee the quality of my work, I follow the Nederlands Instituut van Psychologen (NIP) Code of Ethics for Psychologists. This means, among other things, that I visit a therapist myself, and that I continually work on maintaining and expanding my expertise by participating in training, by exchanging knowledge with other professionals and by self-study. Additionally, I regularly consult a fellow psychologist for intervision.
Confidentiality
Private and sensitive information may be shared during treatment. I guarantee strict confidentiality. This means that any information you share during sessions and all documentation related to your treatment will be held confidential. Sharing confidential information without consent will only be justified in the following cases:
- If a client threatens to or attempts to commit suicide or otherwise behaves in a manner that might cause severe bodily harm, or;
- If a client threatens grave bodily harm or death to another person, or;
- If the psychologist has a reasonable suspicion that a client is the perpetrator, observer or victim of physical, emotional or sexual abuse of children under the age of 18 years, or;
- If a court of law issues a legitimate subpoena for information stated on the subpoena, or;
- If a client is in therapy or being treated by order of a court of law, or if the information is obtained to render an expert’s report to an attorney.
Occasionally I may need to consult with other professionals in their areas of expertise in order to provide the best treatment for you. Information about you may be shared in this context anonymously.
Contact
I advise any form of contact via email. I will always try to answer your emails within one working day. You can also send me a text or WhatsApp message, but I do not recommend using this method for anything confidential as privacy cannot be assured.
Complaints
If you have any complaints about my services or actions, I warmly encourage you to speak with me directly.I'm always happy to schedule a free session to hear your concerns. You can also send a complaint in writing to info@suyannelima.com.
Another option is to send your complaint to an independent complaints officer. I work together with Klacht&Company. They will help you with your complaint. You can find more information by visiting their website or in the FAQ section.
Cancellation
- Sessions can be canceled free of charge up to 48 hours before the session.
- Sessions canceled less than 48 hours in advance will be charged the normal rate (100% of the session fee).
- Appointments are considered canceled (and therefore fully charged) if a customer arrives more than 15 minutes late without notice.
Insurance
I do not currently have contracts with insurance providers. Suyanne Lima Psychologist is a private practice which means that you will cover the sessions payments and seek for potential reimbursement yourself. You are fully responsible for the payment of the sessions yourself.
Payments
- The hourly rate for my services is €100 euros.
- You will receive an invoice for the session within seven days prior to the session.
- Payment is required before the start of each session.
- We accept payments by bank transfer, iDEAL, credit/debit card, or payment link via Stripe.
Suyanne Lima Psychologist does not offer crisis counseling or emergency services. If you feel you are in crisis, call your doctor or emergency line in your country of residence. Chamber of Commerce (Kvk) number: 82476454
